Shipping & Delivery
Information about shipping methods, delivery times, and costs.
1. DELIVERY AREAS
IFP FILATI PREGIATI SRL delivers orders throughout Romania and to European Union member states. National deliveries cover all counties and localities served by our courier partners. For cross-border EU shipments, delivery availability and timelines may vary depending on the destination country. If your delivery address falls outside our standard coverage area, please contact us before placing your order to confirm availability.
2. COURIER PARTNERS
All orders are shipped via trusted courier services. We select reliable logistics partners to ensure your packages arrive safely and on time. The specific courier assigned to your shipment may vary depending on the destination, package dimensions, and weight. Courier details will be included in your shipping confirmation email.
3. ESTIMATED DELIVERY TIMES
For national deliveries within Romania, the estimated delivery time is 1 to 3 business days from the date of dispatch. For cross-border deliveries within the European Union, the estimated delivery time is 5 to 10 business days from the date of dispatch. These timeframes are estimates and not guaranteed. Actual delivery times may vary due to factors such as courier workload, customs processing for cross-border shipments, weather conditions, or other circumstances beyond our control. Business days are Monday through Friday, excluding public holidays.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on the total weight of your order and the delivery destination. The exact shipping fee will be displayed before you confirm your purchase, so there are no hidden charges. We may offer free shipping promotions from time to time; any such offers and their conditions will be clearly communicated on our website.
5. ORDER PROCESSING TIME
Orders are processed within 1 to 2 business days after payment confirmation. During peak periods or promotional events, processing times may be slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Orders placed on weekends or public holidays will begin processing on the next business day.
6. TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the courier's tracking page. You can use this information to monitor the status and location of your package in real time. If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder and then contact us at italianafilatipregiati@gmail.com for assistance.
7. DELIVERY INSPECTION
We strongly recommend that you inspect your package at the time of delivery, in the presence of the courier. Check the exterior of the package for any visible signs of damage, tampering, or irregularities. If you notice any damage or discrepancies, please note them on the delivery receipt and contact us within 48 hours at italianafilatipregiati@gmail.com or by phone at +40 730 012 045. Reporting issues promptly allows us to investigate and resolve them as quickly as possible.
8. TRANSFER OF RISK
In accordance with Romanian consumer protection legislation, the risk of loss or damage to the goods passes to you, the consumer, at the moment you (or a third party designated by you) take physical possession of the products. Until that point, IFP FILATI PREGIATI SRL bears the risk of any loss or damage during transit.
9. FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver your package (e.g., no one is available at the delivery address), the courier will typically attempt redelivery or hold the package at a local pickup point for a limited period. Specific procedures depend on the courier service handling your shipment. If the package is returned to our warehouse at Str. Izvoare, nr 2k, Hala 7, sat Izvoare, Com. Dumbrava Rosie - 617188, Jud. Neamt due to failed delivery, we will contact you to arrange a new shipment. Additional shipping costs may apply for reshipment.
10. CONTACT FOR DELIVERY ISSUES
If you experience any problems with your delivery, have questions about your shipment, or need to update your delivery address before dispatch, please do not hesitate to contact us. Email: italianafilatipregiati@gmail.com. Phone (Romania): +40 730 012 045. Our team will do its best to assist you promptly and resolve any delivery-related concerns.